Support & services
Make Rheolution your partner for Soft Matter Analytics

WE OFFER PERSONALIZED SUPPORT & SERVICES AT EACH STAGE OF YOUR JOURNEY

Each user, each application is unique. Because we understand this, we’ve created a set of support and service programs to help our users at each step of their Soft Matter Analytics journey. See below how we can assist you whether you are a new or existing customer.

SERVICES THAT HELP YOU QUALIFY OUR SOLUTIONS

Application specialist consultation, live demos or feasibility evaluations, proof-of-concept studies are all services that can help you during the qualification phase.

ASK OUR APPLICATION EXPERTS
You may want to learn more about our non-destructive and contactless testing technologies, to better understand how to test your biomaterial or to evaluate our analytical instruments on your materials. We have the answers and our Ph.D. experts can assist with.
LIVE DEMOS
A video is worth a thousand words and experiencing a solution in action makes all the difference. Feel free to book a time with our specialists either virtually or in your facility. You will get a quick live tour of our testing instruments, an overview of the Soft Matter Analytics™ concepts, the answer to your questions and, of course, a live demo of the testing process.
viscoelastic testing support
Viscoelasticity testing services

FEASIBILITY EVALUATION

You may want to evaluate the feasibility of testing the viscoelasticity of your material using one of our analytical instruments. We also know that the repeatability and sensitivity of the measurements are key factors to evaluate a new testing method. We offer out of charge feasibility assessment studies that could include testing of your samples in our application lab.

PROOF-OF-CONCEPT STUDIES

Your MedTech, BioTech or Pharma company may need a proof-of-concept that supports a strong business case. We know how it’s important for a business to base investment decisions on solid facts and a demonstrated added value. You may use our testing evaluation services to get our team working with you on the design and execution of an experimental study to document and quantify the added value of our solutions.

SERVICES THAT ALLOW YOUR TO CONTINUOUSLY CREATE VALUE THROUGH OUR SOLUTIONS

We offer services that adapt to each stage of your Soft Matter Analytics journey. Feel free to ask us!
Installation and training

Installation and training

We can install your devices and train your team on the use of the instrument.

Lifetime support

Lifetime support

We offer our users life time access to our application specialists to get personalized support.

Extended warranties

Extended warranties

We offer extended warranties on top of the standard 12 months full warranty period.

Calibration & Qualification

Calibration & Qualification

Our technicians and engineers can calibrate your instruments, qualify installations (IQ) & operations (OQ).

Certification & Documentation

Certification & Documentation

We provide certificates and documentation that comply with your industry regulations.

Methods & Protocols

Methods & Protocols

We can work with you and your team on the development of new protocols and methods specifically for your application.

Rheolution customer space

Customer space with access to extended resources

Order consumables online, view your billing history, access advanced support resources, book support time and much more.

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