WE OFFER PERSONALIZED SUPPORT & SERVICES AT EACH STAGE OF YOUR JOURNEY
SERVICES THAT HELP YOU QUALIFY OUR SOLUTIONS
Application specialist consultation, live demos or feasibility evaluations, proof-of-concept studies are all services that can help you during the qualification phase.
You may want to evaluate the feasibility of testing the viscoelasticity of your material using one of our analytical instruments. We also know that the repeatability and sensitivity of the measurements are key factors to evaluate a new testing method. We offer out of charge feasibility assessment studies that could include testing of your samples in our application lab.
Your MedTech, BioTech or Pharma company may need a proof-of-concept that supports a strong business case. We know how it’s important for a business to base investment decisions on solid facts and a demonstrated added value. You may use our testing evaluation services to get our team working with you on the design and execution of an experimental study to document and quantify the added value of our solutions.
SERVICES THAT ALLOW YOUR TO CONTINUOUSLY CREATE VALUE THROUGH OUR SOLUTIONS
Installation and training
We can install your devices and train your team on the use of the instrument.
We offer our users life time access to our application specialists to get personalized support.
We offer extended warranties on top of the standard 12 months full warranty period.
Calibration & Qualification
Our technicians and engineers can calibrate your instruments, qualify installations (IQ) & operations (OQ).
Certification & Documentation
We provide certificates and documentation that comply with your industry regulations.
Methods & Protocols
We can work with you and your team on the development of new protocols and methods specifically for your application.
Customer space with access to extended resources
Order consumables online, view your billing history, access advanced support resources, book support time and much more.
Book your Live Demo